Refund policy

Returns & Refunds

We hope you love your Reveal candle, but if you've received an item and decided it isn't quite right, we're here to help.

Personalised Products Because our hidden message candles are custom-made specifically for you, we cannot accept returns or offer refunds on any personalised products unless they arrive damaged or faulty.

Standard Returns If you are returning a non-personalised item, please email us at hello@revealcandle.co.uk within 14 days of delivery. To help us process your request quickly, please include the following in your email:

• Your order number

• Your delivery address

• The reason for your return

Please allow up to 72 hours for our team to respond with the necessary return instructions.

Condition of Returns All returned goods must be unused, in their original packaging, and in the exact condition they were sold.

Postage & Shipping Please note that we do not reimburse return postage costs unless an item is faulty. We highly recommend obtaining a Certificate of Posting from Royal Mail or using a tracked shipping service, as we cannot be held responsible for return parcels that do not reach us.