Terms of service

1. Introduction Welcome to Reveal. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully.

2. Company Information This website is operated by Reveal.

  • Email: hello@revealcandle.co.uk

3. Our Products & Candle Safety Our hidden message candles are crafted with care to provide a unique experience. By purchasing our products, you agree to follow all safety instructions provided on the packaging and product pages.

  • Never leave a burning candle unattended.

  • Keep out of reach of children and pets.

  • Place on a stable, heat-resistant surface.

  • The reveal of the hidden message relies on the natural melting of wax created by the flames to reveal the message. Even though we supply the tray to catch the drips, please ensure you protect your surfaces as the bottom of the tray may get hot. We accept no liability for any damage or injury caused by the misuse of our candles.

4. Personalisation Policy We take pride in helping you craft the perfect custom gift. When selecting a personalised hidden message:

  • Accuracy: You are solely responsible for ensuring that the text, spelling, and grammar of your custom message are correct before placing your order. We print exactly what is entered at checkout and cannot be held responsible for customer typos.

  • Content Restrictions: We reserve the right to refuse orders that contain offensive, threatening, defamatory, or explicit language. In such cases, your order will be cancelled and refunded.

  • No Modifications: Once an order is placed, it immediately goes into our production queue. We cannot guarantee that any changes can be made to your personalised message after the order is confirmed.

5. Orders and Payment All orders are subject to acceptance and availability. If your order cannot be fulfilled, you will be notified and refunded in full. We reserve the right to refuse service to anyone for any reason at any time. Prices for our products are subject to change without notice.

6. Shipping and International Customs All orders are dispatched within 2–5 working days. Delivery times vary based on your selected shipping method and location. For international orders, the customer is fully responsible for paying any applicable import duties, taxes, or customs fees levied by the destination country.

7. Returns and Refunds Under the UK Consumer Rights Act 2015, you have standard rights regarding faulty or misdescribed goods.

  • Personalised Products: Because our hidden message candles are custom-made to your exact specifications, they are exempt from standard cancellation rights. We cannot accept returns, exchanges, or offer refunds on any personalised items unless they arrive faulty or damaged.

  • Non-Personalised Products: For standard, non-customised items, you have 14 days from the date of delivery to request a return. Goods must be unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.

8. Faulty or Damaged Goods If your candle arrives damaged, or if there is a manufacturing fault, please contact us within 48 hours of delivery at [Insert Email Address] with your order number and photographic evidence. We will arrange a replacement or refund as quickly as possible.

9. Intellectual Property All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Reveal and is protected by UK and international copyright laws.

10. Governing Law These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.

11. Changes to Terms We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check our website periodically for changes.